CZ sucks!

With regards to the previous blog.. here i'm got the reply from CZ :

"Dear Isabelle ,

We have double check with our HQ flight operation department ( 008620-95539)and
sorry to tell you that the CZ 3418 LXA-CAN is canx and unable to endorse to any others carrier .
Please redempt points to passenger since he is holding NW ticket .
Apologize for all the inconvenience caused .
Thank you .

KULDDCZ
07DEC07"

WTH.. is it how CZ work normally? Cancelling flights without informing? not thinking of re-routing? no alternative? sigh.....