CZ fights cancelled?
Friday, December 7, 2007
While enjoying my breakfast, my colleague told me
"Hey, your booking under CZ flight cancelled!"
"What?? Cancelled? Why?"
"Not sure, call them to find out, that's why i don't like to book on CZ flight, eventhou booking confirmed & ticket issued, they will cancelled your flight also"
"Damn it !"
After finish my breakfast, i called CZ, a girl named 'WEI' answered my call.
"Good Morning, China Southern Airlines"
"Good Morning, you're speaking to Isabelle, calling from Northwest Airlines, appreciate if you could retrieve this reference please"
"EMFJ0"
"This booking is for Mr Ng XXX from Lhasa/Guangzhou"
"No! This is a round-trip booking, from Guangzhou/Lhasa/Guangzhou on 24Dec & 28Dec respectively. Electronic ticket already issued on 05Dec. But my system shown here, CZ not operating on that day"
"My system shown confirmed on Lhasa/Guangzhou on 28Dec"
"But my system not! Could you advise us on this as this is an award ticket & ticket is issued!"
"This booking was cancelled by our HQ"
"So? How can you simply cancel booking without re-route it?"
"I've no idea, have to check with my HQ"
"Do i have to contact your HQ in China to rectify it?"
"Yes"
"Do i have to call them directly?"
"We will call as we do not have customer services contact for you..."
"So, when will you call as i have to contact my passenger?"
"Well, I will try my best"
"When will you call"
"We can call them immediately, not sure if they can rectifty it immediately."
"Well, we hope to hear from you asap & advice us the new route"
"Will do"
"Shall i wait for your call?"
"Yes.. may i have your contact number?"
"03-2161xxxx"
"Thank you"
"Thanks!"
Walau, the way CZ's girl talk as if this is not their problem & not bother it at all. I called up because i need to find any other solutions and to rectify it together as you are the operating carrier.
And the service offered is totally unfriendly & unhelpful... and they will only reply you 'we will try our best"...
sigh... in future, i will TRY MY BEST not to book on CZ flights already! Ticket confirmed & issued also will cancelled by them!
"Hey, your booking under CZ flight cancelled!"
"What?? Cancelled? Why?"
"Not sure, call them to find out, that's why i don't like to book on CZ flight, eventhou booking confirmed & ticket issued, they will cancelled your flight also"
"Damn it !"
After finish my breakfast, i called CZ, a girl named 'WEI' answered my call.
"Good Morning, China Southern Airlines"
"Good Morning, you're speaking to Isabelle, calling from Northwest Airlines, appreciate if you could retrieve this reference please"
"EMFJ0"
"This booking is for Mr Ng XXX from Lhasa/Guangzhou"
"No! This is a round-trip booking, from Guangzhou/Lhasa/Guangzhou on 24Dec & 28Dec respectively. Electronic ticket already issued on 05Dec. But my system shown here, CZ not operating on that day"
"My system shown confirmed on Lhasa/Guangzhou on 28Dec"
"But my system not! Could you advise us on this as this is an award ticket & ticket is issued!"
"This booking was cancelled by our HQ"
"So? How can you simply cancel booking without re-route it?"
"I've no idea, have to check with my HQ"
"Do i have to contact your HQ in China to rectify it?"
"Yes"
"Do i have to call them directly?"
"We will call as we do not have customer services contact for you..."
"So, when will you call as i have to contact my passenger?"
"Well, I will try my best"
"When will you call"
"We can call them immediately, not sure if they can rectifty it immediately."
"Well, we hope to hear from you asap & advice us the new route"
"Will do"
"Shall i wait for your call?"
"Yes.. may i have your contact number?"
"03-2161xxxx"
"Thank you"
"Thanks!"
Walau, the way CZ's girl talk as if this is not their problem & not bother it at all. I called up because i need to find any other solutions and to rectify it together as you are the operating carrier.
And the service offered is totally unfriendly & unhelpful... and they will only reply you 'we will try our best"...
sigh... in future, i will TRY MY BEST not to book on CZ flights already! Ticket confirmed & issued also will cancelled by them!
0 feelings:
Post a Comment