Customer Service
Thursday, February 11, 2010
Wondering how does customer service/operators work nowadays. Most of them are not English speaking and may sound very annoyed when you speak to them. Some of them will just keep quiet when you talk, or some will keeping asking "what", "har" (in mandarin means 'what/how'), "apa", and all sort of nonsense. But the worst, which I hate the most is they hang up the phone!!
Today I made a call to one of the oil & gas company, you may not want to know who are they, hired this idiot as an operator :
Me : Hi, Good Morning ! I'm xxx, calling from xxx. To whom am I speaking?
Idiot : Operator.
(oh-ya, obviously you are the operator, as I pressed the call button for operator assistance!)
Me : Yes, how do I address you?
Idiot : What?
Me : What's your name?
This idiot didn't answer my last question but end the call immediately. I was like wtf. Then, I called the second time, as soon as the call connected, the idiot ended the call without saying anything...
Oh gosh! How can a huge company's operator provides such service to its client?! Hopeless...
